Last updated: 26 October 2026
Applies to: vgman.com and the VGMan mobile application
1. Who you are contracting with
Provider: PixelClean (sole proprietorship registered in Croatia)
OIB: 17474831053
Email: support@vgman.com
By creating an account you accept these Terms. If you do not accept them, do not use the service.
2. What the service does
VGMan helps you track vehicles: maintenance reminders, fuel consumption, service history, costs, and documents. It supports inspection and road-tax rules for 21 European countries.
The service is an organisational aid, not an authority. Inspection dates, tax calculations and maintenance intervals are provided for guidance and may be wrong, out of date, or inapplicable to your situation. Rules change, and they vary by vehicle, region and circumstance.
You remain responsible for meeting every legal obligation attached to your vehicle — technical inspection, insurance, road tax and anything else. Always confirm with the competent authority. A missed reminder is not a defence, and we are not liable for fines, penalties or consequences arising from reliance on the service.
3. Your account
You must be at least 16 and give accurate details. You are responsible for keeping your password secure and for everything done through your account.
Creating an account requires you to accept these Terms and the Privacy Policy. We record that acceptance with the version of each document and the date, and we keep the record for as long as you have an account.
Tell us immediately at support@vgman.com if you suspect unauthorised access.
4. Plans and payment
Free — one vehicle, core reminders, fuel and service logging. Fuel history older than three months is kept but shown only on a paid plan.
Premium — €19.99 per year. Up to 5 vehicles, full history, reports, PDF export, document storage, and family sharing with up to 3 members. Family members share the same 5-vehicle allowance and receive Premium features while they are part of your family.
Fleet — €49.99 per year. Up to 25 vehicles and up to 10 members (drivers, viewers or managers). An invitation that has not yet been accepted holds a member place until it is accepted or withdrawn. Fleet is a business tool: a Fleet member gets access to your vehicles only, not a paid plan of their own. Fleet may be marked "coming soon" in the app until it is available to purchase.
Trailers and caravans require a paid plan and count towards the vehicle limit like any other vehicle. Vehicles you archive (for example after selling them) do not count.
If you hold more vehicles or members than your plan allows — for example after a paid plan ends — nothing is deleted, but you cannot add more until you are within the limit again.
Billed yearly only. There is no monthly plan. Almost everything VGMan reminds you about — roadworthiness testing, insurance, vehicle tax — happens once a year, so that is how we bill.
The same price everywhere in the European Union, whichever country you are in and whichever language you use the service in.
The price shown at checkout is the total you pay; if VAT applies to your purchase, it is included. Payment is processed by Stripe; we never receive your card details.
30-day refund. If you change your mind within 30 days of paying, email support@vgman.com and we refund you in full. No reason needed and no questions asked. This applies to a first subscription and to each renewal, and it is more than the law requires of us — see section 7.
After those 30 days, subscriptions renew automatically at the end of each year unless cancelled. Cancel any time from your profile; access continues until the end of the paid period, and we do not refund part-used periods beyond the 30-day window except where the law requires.
If a payment fails, we may suspend paid features until it succeeds.
4a. Referrals
Every account can generate a referral code.
If you are a consumer
- Someone who creates a new VGMan account using your code receives **three
months of Premium** at no charge.
- You receive three months of Premium once that person adds their first
vehicle. The benefit is earned at that point, not at sign-up.
- You can earn a maximum of twelve months in any twelve-month period this
way.
- The benefit applies to new accounts only. It cannot be claimed on an existing
account, and you cannot refer yourself.
If you are a business partner — a garage, workshop or inspection centre
- Your customers receive the same three months of Premium when they sign up
with your code.
- You do not receive Premium months. Instead, your **Fleet access is free for
as long as you remain an active partner**, and you keep your listing in the service directory.
- We pay no commission and make no payment for referrals.
- Partners agree to separate Partner Terms.
General
- A referral is recorded once, at sign-up, and cannot be changed afterwards.
- We may withhold or reverse a benefit where codes are used in bad faith —
bulk or automated sign-ups, or accounts created mainly to claim it.
- We may change or end the programme for future referrals. Benefits already
granted are unaffected.
5. What you may store
The document store is for vehicle-related documents — receipts, invoices, insurance policies, registration papers, service records.
Please do not upload identity documents such as passports, national ID cards, driving licences, or documents containing national identification numbers. The service is not designed for them and we ask you not to. If you upload them regardless, you do so on your own initiative and outside the intended use of the service.
You must not upload anything unlawful, anything infringing someone else's rights, or anything containing malware.
You keep ownership of everything you upload. You grant us only the limited permission needed to store, display and back up your files so the service can work.
5a. Receipt scanning (AI)
Scanning a receipt or odometer is optional. The first time you use it, we ask for your separate consent to send the photo to our AI provider, Anthropic; you can withdraw it at any time, and you can always enter details by hand. See section 4 of the Privacy Policy for exactly what is sent and how long it is kept.
Scanned values are a suggestion. Check them before saving — receipts can be misread, and you remain responsible for the accuracy of your records.
6. Acceptable use
Do not:
- access another user's account or data
- probe, scan or test the security of the service
- scrape or bulk-extract data by automated means
- resell or redistribute the service without written agreement
- interfere with the service or the infrastructure behind it
- use the service unlawfully
We may suspend or terminate accounts that breach these Terms.
7. Right of withdrawal (EU consumers)
As a consumer in the EU you normally have 14 days to withdraw from a distance contract without giving a reason.
We do not ask you to waive it, and we give you longer than it.
The Consumer Rights Directive lets a trader extinguish that right for digital services if the consumer expressly consents to immediate supply and acknowledges losing it. We have chosen not to rely on that. Instead we offer a 30-day full refund on any payment, as set out in section 4 — which is more generous than the 14 days you are entitled to.
How to withdraw or ask for a refund: within 30 days of any payment, tell us clearly that you want to withdraw — by email to support@vgman.com, or using the model form below. You do not have to give a reason. We refund the full amount without undue delay and in any case within 14 days of receiving your request, using the same payment method you used, at no cost to you.
Your statutory rights are unaffected and sit underneath this promise rather than being replaced by it.
Model withdrawal form (complete and send only if you wish to withdraw):
To: PixelClean, support@vgman.com — I hereby give notice that I withdraw from my contract for the supply of the following service: VGMan [Premium / Fleet] subscription. Ordered on: ___ · Name: ___ · Email address of the account: ___ · Date: ___
8. Service providers listed in the directory
Where the service lists garages or other providers, we are not party to any arrangement between you and them. We do not guarantee their work, pricing or availability, and we are not liable for it. Disputes are between you and the provider.
9. Availability
We aim to keep the service available but do not guarantee uninterrupted operation. We may suspend it for maintenance, updates or circumstances outside our control. We do not guarantee reminders will be delivered — email and push delivery depends on networks and providers we do not control.
Keep your own record of critical legal deadlines. Do not rely solely on this service for anything with legal consequences.
10. Liability
What we never limit. We are fully liable, without any cap, for damage we cause intentionally or through gross negligence, for death or personal injury, and wherever mandatory law — including consumer protection law in your country — does not allow liability to be limited. Nothing in these Terms takes away your statutory rights as a consumer.
Ordinary negligence. Otherwise, where we are slightly negligent, we are liable only for damage that was foreseeable when you started using the service and is typical for a service of this kind, and our total liability in any 12-month period is limited to the greater of the amount you paid us in that period or €100.
What the service is not. Because the service is an organisational aid and not an authority (section 2), and subject to the paragraphs above, we are not liable for:
- fines, penalties or sanctions from missed legal deadlines
- losses from inaccurate inspection dates, tax calculations or intervals
- undelivered or delayed notifications
- values misread from a scanned receipt that you saved without checking
11. Ending the agreement
Close your account at any time — from your profile on the web, or from Account → Delete your account in the mobile app. Deletion is immediate and permanent (see the Privacy Policy for what is retained and in what form).
We may suspend or close your account for breach of these Terms, for unlawful use, or on 30 days' notice if we discontinue the service. If we discontinue it, we will give you a reasonable opportunity to export your data and refund any unused prepaid period.
12. Changes to these Terms
We may update these Terms. Material changes will be notified by email at least 30 days before they take effect.
When a material change takes effect, you are asked to read and accept the new version the next time you sign in, and that acceptance is recorded against the new version. If you would rather not accept, you can sign out and close your account; your data remains exportable until you do.
Minor corrections that do not change the substance — typos, clearer wording — do not trigger that prompt.
13. Governing law
These Terms are governed by Croatian law. As a consumer you keep the protections of the mandatory law of the country where you live, and you may bring proceedings in the courts there.
Complaints. Send any complaint in writing to support@vgman.com. We confirm receipt and give you a written answer within 15 days.
Out-of-court resolution. If we cannot resolve a complaint, you may refer it to an alternative dispute resolution body. In Croatia, the list of recognised bodies is published by the Ministry of Economy; consumers elsewhere in the EU can also get free help from their national European Consumer Centre. In our answer to your complaint we will tell you whether we agree to take part.
The European Commission's Online Dispute Resolution (ODR) platform was closed on 20 July 2025, so we no longer refer to it.
14. Contact
support@vgman.com